United Infrastructure services
Damp and mould
Healthy homes for residents
Creating safe homes
Since the amendment to the Social Housing (Regulation) Bill and the introduction of Awaab’s Law, more onerous requirements have been placed on how social housing providers manage and treat damp, mould and condensation (DMC) in properties.
To ensure homes are safe and in good condition, many social housing providers are looking for specialist contractors to create healthy homes for their residents.
At United Infrastructure, our dedicated response teams are experienced in undertaking comprehensive investigations and design solutions that deliver safe and well-maintained homes, free from damp and mould.
Our state-of-the-art IT systems ensure we keep meticulous records, providing a clear and transparent audit trail, whilst facilitating a golden thread of information from project commencement to completion.
Treating and preventing
Our service
Our dedicated response teams and extensive supply chain can provide a service tailored to exacting needs. From emergency repairs, including damp and mould, to other safety issues as part of a planned maintenance programme, we’ll be there when you need us.
We prioritise proactive and ongoing communication with residents, ensuring that all disrepair cases are handled with the utmost sensitivity. Our goal is to ensure that residents are well-informed, supported, and that their needs are carefully considered throughout the process.
Peace of mind
DMC taskforce process
Within 24 hours
Emergency repairs will be conducted.
Within 10 days of the initial enquiry
Our team will promptly attend and conduct an initial property assessment, including the treatment of any visible mould during the first visit, along with providing a repair schedule.
Within an additional 4 days
We facilitate client approval and communication with the resident regarding the plan of action.
As part of our continuous process, we offer the installation of smart sensors to monitor home performance, ensuring our clients’ peace of mind. This not only identifies the root cause of the disrepair issue but also generates valuable data for our teams to learn from.
Safe delivery
Legal disrepair programme delivery process
Throughout our process, we maintain rigorous quality assurance checks overseen by our own management, with no compromise on our commitment to safe delivery. Granting our clients direct access to our schedules for booking works accelerates the delivery process and enables us to promptly address any repair needs.
In cases of damp and mould, classified as emergencies, some contractors may only provide surface-level solutions such as a mould wash. However, we go beyond this to pinpoint the root cause of the issue. A follow-up appointment is then arranged to prevent any recurrence and mitigate further health risks to residents.
Providing the best service
Technology
We pride ourselves on using the best available technology and innovative techniques to provide the very best service for our clients.
We partner with Totalmobile, a leading innovator in field service management and mobile workforce software solutions. This intuitive job management solution enables us to maximise the potential of our mobile workforce, giving our teams greater visibility and the ability to manage complex tasks. Being able to access and control all available data in one place allows for an improved experience for our clients and their residents.
Additionally, our teams have started utilising AI to pinpoint the underlying cause of damp and mould within residential properties, through advanced technology that detects structural issues by analysing images. Continuously providing the AI system with relevant data enhances its learning capabilities and enables it to identify increasingly complex issues.
Testimonials
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United Infrastructure has been our chosen contract partner for many years now and the very good level of service delivery has been consistent. A strong working relationship has developed over time and the team are professional, helpful, and willing to work with us to ensure the work is completed and delivered to very good standards. You can trust them to get on with the project delivery and they will always do their best to tackle problems that arise.
Gary Spooner, Bassetlaw District Council
Have a question?
Get in touch
Whether you have a specific project in mind or if you’d like to find out more about the work we do and how we can help you, we’d love to hear from you.
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