Policies
Privacy policy
This privacy notice, together with our terms and conditions and any other documents referred to in it, sets out the basis on which your personal data will be processed by us.
This privacy notice applies to you if we process your personal information and you are not an employee or worker of ours, a prospective candidate employee or worker, or an individual to whom we have provided a specific privacy notice. You may, for example, be a business contact of ours or of another organisation that we deal with, an attendee at one of our events, a user of our website, someone who is affected by our activities, or someone involved in a property related transaction such as a landowner, buyer or land finder. This privacy notice does not form part of any contract you or the organisation you work for may have with us.
References to we, our or us in this privacy notice are to the United Infrastructure Group (being United Infrastructure Management Limited, and each of its direct and indirect subsidiaries and trading entities as set out below).
| Company name | Registration |
|---|---|
| United Infrastructure Management Ltd | 14889166 |
| United Infrastructure Water Ltd | 02673066 |
| UI Social Infrastructure Holdco Ltd | 16203472 |
| Peter Duffy Holdings Ltd | 01051852 |
| UI Social Infrastructure Ltd | 01990656 |
| Drains-Aid Ltd | 04201917 |
| PiLON Construction Group Ltd | 07075159 |
| Connaught Training Services Ltd | 04395415 |
| PiLON Ltd | 05175644 |
| EcoGenR8 Ltd | 07455556 |
| MC3 Lab Ltd | 12684313 |
| Af Eco Ltd | 07455441 |
| UI Utility Infrastructure Holdco Ltd | 16378907 |
| Innov8 Products Ltd | 09666748 |
| UI Telecoms & Power Holdco Ltd | 16203469 |
| Simkiss Group (SCS) Ltd | 14474174 |
| United Infrastructure Connected Ltd | 08075989 |
| Simkiss Control Systems Ltd | 03836457 |
| Glenelly Infrastructure Solutions Ltd | 10021562 |
| Instrument & Control Services Ltd | 01464404 |
| Andawes Ltd | 08654173 |
| United Infrastructure Investment Ltd | 10523717 |
| Jones Lighting Ltd | 06643355 |
| UI Central Holdings Ltd | 05114630 |
| Anderson & Heeley Ltd | 08601462 |
| Oxford Manpower Ltd | 08911962 |
| United Infrastructure Power T&D Ltd | 11829648 |
| United Living EBT Ltd | 12699849 |
| United Infrastructure Group Services Ltd | 16708283 |
| GTEC Training Ltd | 06387775 |
| UI Energy & Water Holdco Ltd | 16203481 |
| Thormer Solutions Ltd | 13849866 |
All companies are registered in England and Wales and the registered office is Building 4 Clearwater, Lingley Mere Business Park, Warrington, Cheshire, WA5 3UZ, with the exception of the following:
- PiLON Ltd and MC3 Lab Ltd – Suite 4b, Columbia, Station Road, Bracknell, RG12 1LP
- Jones Lighting Ltd, Andawes Ltd and Anderson & Heeley Ltd – Suite 5 Farington House, Lancashire Business Park, Leyland, Lancashire, PR26 6TW
The Data Protection Officer (DPO) has overall oversight for data protection compliance in our organisation. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. Contact details are set out in section 11 at the end of this notice.
We are committed to respecting your privacy. This notice explains how we may use personal information we collect before, during and after your relationship with us, how we comply with the law on data protection, and what your rights are. For the purposes of data protection, the company in our Group which is processing your personal information will be the controller of that information.
1. Personal information we collect
We may collect the following types of personal information about you:
- Contact details: information that allows us to identify and contact you directly, such as your name, address, email address and telephone number.
- Identification information: passport and other official identification details, Companies House information, national insurance number, and membership of relevant schemes.
- Details of your work history: which may include positions, roles, responsibilities and professional qualifications.
- Advisors appointed by you: including funders, lawyers, financial advisors, surveyors and guarantors of your commitments.
- Business and financial information: including bank accounts, payroll and tax status, tax or governmental identifiers regarding any relevant property taxes, property records, searches, documents and files (including our legal files).
- Responses to surveys, competitions and promotions: we keep records of any surveys you respond to, or your entry into any competition or promotion we run.
- Creditworthiness: we may undertake investigations into your creditworthiness, for example from a credit reference agency, in order to establish whether to enter into or continue a business relationship with you.
- Details of your performance: when working with or for us, or in relation to any project or work we are engaged in.
- How you use our website: we collect information about the pages you look at and how you use them.
- Videos, photographs and audio recordings: which you or other people take and provide to us, or which we take ourselves, including other information obtained through electronic means such as swipe card and key fob records.
- Correspondence and claims: details of the correspondence, including email, you send to and receive from us, and details of any claims. This includes enquiries, complaints, letters, emails, SMS, MMS and other electronic communication.
- Use of our information and communications systems: including passwords, personal identification numbers, IP addresses, usernames and other IT system identifying information.
2. Special categories of personal information
We do not generally collect, store and use the following ‘special categories’ of more sensitive personal information regarding you:
- information about your race or ethnicity, religious beliefs, sexual orientation and political opinions;
- information about any trade union memberships;
- information about your health, including any medical condition, health and sickness records, medical records and health professional information; and
- biometric information about you, for example fingerprints or retina scans.
If we do collect any special category personal information, we do not currently rely on consent as a basis for processing it.
We will also not collect, store and use any criminal records information in relation to you. If we do collect any criminal records information, we do not currently rely on consent as a basis for processing it.
3. Sources we collect your personal information from
We will collect personal information from a number of sources. These may include:
- Directly from you: when you indicate that you may wish to obtain information or attend an event, complete forms we provide to you, use our website or other social media platforms, enter our competitions and promotions, make a claim, make a complaint, contact us by phone or email, or communicate with us directly in some other way.
- Third parties authorised by you: such as a family member, land finders, estate agents, surveyors or someone else authorised by you.
- Referrals and recommendations: usually given by other people who know you or have a working relationship with you.
- Our website: which provides us with information about how you use it and the devices you use to connect to it.
- Providers of information: which may include professional bodies or trade associations, credit reference agencies, Companies House, the Land Registry, LinkedIn and other web platforms.
- Journalists or other investigators: who may provide us with details or make enquiries about you, or matters concerning you or ourselves.
- Your employer or the organisation you work for: who may provide us with your name, position, contact details and background information about you.
- Our professional advisors: such as lawyers, accountants, surveyors and other consultants and advisors.
- The Government, local authorities or relevant regulators: to assist with investigations, for example the Information Commissioner’s Office.
We may also collect additional personal information throughout the course of a property transaction.
4. What we use your personal information for
The table below describes the main purposes for which we process your personal information, the categories of information involved and our lawful basis for doing so. Which of these apply will depend on the nature of your relationship and interactions with us.
| Purpose | Personal information used | Lawful basis |
|---|---|---|
| Identity and credit checks, and passing details of our checks to third parties | All the personal information we collect | We may have a legal obligation to undertake identification and credit checks and to provide those details to third parties. We and a third party also have a legitimate interest in knowing your identity, carrying out credit checks and ensuring that we are likely to be paid. |
| Entering into and performing contracts, where we may be supplying products or services to you, you may be supplying products or services to us, or we may be involved in similar arrangements with third parties | All the personal information we collect | To enter into and perform contracts with either yourself or the organisation you represent. We have a legitimate interest to properly perform contracts with third parties. |
| Dealing with your queries, complaints, claims or legal disputes, or raising queries, claims, legal disputes or complaints with you | All the personal information we collect | This may be necessary to perform a contract with you or the organisation you represent. We have a legitimate interest to improve the services and products we provide. To defend, bring or establish legal claims. |
| Maintaining and improving our services and products | All the personal information we collect | We have a legitimate interest to improve the services and products we provide or which are provided to us. |
| Data analytics and statistical analysis to help us improve our online services | How you use our website | We have a legitimate interest to improve the online services we provide and the user experience. |
| Managing our relationship with you, and dealing with and managing the exchange of contracts and completion of a property transaction | All the personal information we collect | We need this information to be able to enter into, manage and perform our contract with you. |
| Providing you with requested information | Contact details, and services, products or other information that you have requested we provide to you or your organisation | To comply with any request made by you. |
| Holding and publicising events in print or on social media platforms | Your contact details, details of attendance, your comments in response forms, and photos and/or videos | We have a legitimate interest in holding and publicising events and tracking attendance. |
| Complying with our legal and regulatory obligations | All the personal information we collect | To comply with any legal and regulatory obligation or requirement. |
| Fraud, crime prevention and debt collection | All the personal information we collect | We have a legitimate interest to detect and prevent crime and to collect debts. |
| Gaining access to sites and buildings | All the personal information we collect | To comply with legal obligations and/or the establishment, exercise or defence of legal claims. |
| Managing our relationship with you and operating our business | All the personal information we collect | We have a legitimate interest to operate our business in an efficient way. To enter into and perform contracts with either yourself or the organisation you represent. |
| Providing you with portal and/or website access, and ensuring the security of our systems and information including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution | All the personal information we collect about you | We have a legitimate interest in ensuring our premises and systems are secure and to be able to manage and perform our contracts. |
| Storage of records relating to you and records relating to our business | All the personal information we collect | To be able to manage and fulfil any contract with you we may have a legal obligation to do so, and we also have a legitimate interest to keep proper records. |
5. Who we share your personal information with
We may share personal information with the following parties:
- Companies in the same group of companies as us: in relation to joint events, or in order to carry out our services or manage our business affairs.
- Other companies in our supply chain: so that they can contact you about any issues in relation to works, or where your personal information is relevant to a sub-contractor or a party above us in the supply chain.
- Credit reference and other identification agencies: so that we can assess your creditworthiness and verify your identity. These agencies may retain a footprint that a search has been undertaken.
- Third parties who ask for or want referrals: we may provide your details to a third party who is seeking services or products which are the same as or similar to those that you provide.
- Public relations companies: to help us develop, carry out and assess PR campaigns.
- Other service providers and advisors to us: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our clients, provide us with legal, property or financial advice, and generally help us deliver products and services.
- Information providers: which may include credit reference agencies, Companies House, HMRC and the Land Registry.
- Purchasers of our business: buyers or prospective buyers to whom we sell or negotiate to sell our business.
- The Government, local authorities, planning authorities or relevant regulators: where we are required to do so by law or to assist with their investigations, for example the Information Commissioner’s Office; and
- Police, law enforcement agencies and security services: to assist with the investigation and prevention of crime and the protection of national security.
We also use Google Analytics, which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from, and the pages they visited.
We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell your data.
Please refer to our Cookie Policy for information regarding our policy and to manage your consent and acceptance to it.
6. Marketing
Email marketing: from time to time, we may contact existing clients by email with information about land transactions or other products and services we believe you may be interested in.
You can let us know at any time that you do not wish to receive marketing messages by sending an email to your usual contact. We do not otherwise contact people for marketing purposes.
7. Transferring your personal information internationally
The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union except as set out in this section.
Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad. If they do so they will be using our security measures and will be subject to their arrangements with us, which are subject to English law and the same legal protections that would apply to accessing personal data within the UK.
In limited circumstances the people to whom we may disclose personal information as mentioned in section 5 above may be located outside of the UK and European Union. In these cases we will impose any legally required protections to the personal information as required by law before it is disclosed.
If you require more details on the arrangements for any of the above, please contact us using the details in section 11 below.
8. How long do we keep personal information for
We will keep your personal information for as long as is necessary for the purpose for which it has been obtained, and then for as long as there is any risk of a potential claim, which will depend upon the limitation period for the particular type of claim. The main retention periods which will apply are set out below:
- For individual contacts with clients and suppliers, for as long as we continue to have a relationship with that client or supplier, and then for a period of two years afterwards.
- For website users, generally a period of one year after you used our website.
- For individuals seeking information, making complaints or otherwise corresponding with us, generally six years.
- For individuals attending an event, generally a period of 12 months after the event.
- For property transactions, approximately six years, because this is the limitation period for claims related to breach of contract.
It is important to ensure that the personal information we hold about you is accurate and up to date, and you should let us know if anything changes — for example if you move position, work for a different organisation, or change your phone number or email address. You can contact your usual contact within our organisation or email dataprotection@unitedinfrastructure.com.
9. Your rights in relation to your personal information
You have the following rights in relation to your personal information:
- the right to be informed about how your personal information is being used;
- the right to access the personal information we hold about you;
- the right to request the correction of inaccurate personal information we hold about you;
- the right to request the erasure of your personal information in certain limited circumstances;
- the right to restrict processing of your personal information where certain requirements are met;
- the right to object to the processing of your personal information;
- the right to request that we transfer elements of your data either to you or another service provider; and
- the right to object to certain automated decision-making processes using your personal information.
You should note that some of these rights — for example the right to require us to transfer your data to another service provider, or the right to object to automated decision making — may not apply, as they have specific requirements and exemptions and may not apply to personal information recorded and stored by us. For example, we do not use automated decision making in relation to your personal data. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at ico.org.uk/for-the-public.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us using the details set out in section 11 below.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office. We are here to help and encourage you to contact us to resolve your complaint first.
10. Changes to this notice
We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
11. Contacting us
In the event of any query or complaint in connection with the information we hold about you, please email dataprotection@unitedinfrastructure.com or write to us at Data Protection Officer, United Infrastructure, 11–12 Parsons Road, Washington, Tyne & Wear NE37 1HB.
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