United Living secures £40m contract with London Borough of Harrow

United Living Group, the provider of infrastructure, affordable housing, property services, and telecoms, is pleased to announce that its subsidiary, United Living Property Services (ULPS), has won a £40 million contract with the London Borough of Harrow for property repairs and maintenance.

The 8-year contract, which commenced on 1 July 2024, will cover approximately 5,000 properties across the Borough. ULPS will be carrying out day-to-day responsive repairs, void repairs, and planned maintenance.

Through London Borough of Harrow’s ‘Online Housing Account’, launched in April 2024, tenants can view their rent, and tenancy information, and book and track housing repairs. ULPS will integrate its 24/7 365 days a year workforce software solution for residents to access live information on repairs and provide feedback through SMS notifications or their preferred communication channel.

John Farrell, Managing Director, United Living Property Services, commented:

“We are pleased to announce this project working in partnership with the London Borough of Harrow to provide essential repair and maintenance services to properties and ensure a clean, safe environment for residents across the community.

“The new online portal will enable the London Borough of Harrow and United Living to effectively communicate and engage with tenants regularly to ensure we capture their feedback and act quickly to respond to any evolving needs.”

Councillor Mina Parmar, Portfolio Holder for Housing, London Borough of Harrow said:

“Everyone has the right to feel safe and at ease in their homes. When it comes to repair issues, we want to make sure these are dealt with and resolved in a timely manner.

“That’s why we’ve joined forces with United Living. Our new partnership will enhance the service we provide by making it easier and quicker for our housing tenants to report repairs. They will help us capture repairs in advance, and work to finish repairs quickly so that tenants can get back to enjoying their homes.

“We’re looking forward to working with our new partners to deliver a high-quality service and continue putting our residents first.”